OUR PROCESS

RTS Labs provides innovative solutions for many different-sized companies, from fast-growing startups to enterprise-level companies. Whether the answer is in business intelligence, data analytics and reporting, a custom software application, Salesforce integration or a new website, we can help you identify that solution—and it all starts with our six-step process.

Our Process

Let RTS Labs evaluate your company’s Salesforce solution. We’ll provide a detailed analysis of your Salesforce application’s security settings, data architecture and configurations.
Define Your Goals icon
Define
Goals
Establish your Scope icon
Establish
Scope
Craft Your Requirements icon
Craft
Requirement
Development Phase icon
Development
Phase
Test and Deliver icon
Test and
Deliver
Training and Support icon
Training and
Support
1

Define your business challenges and your goals.

It begins with conversations to discover your business goals and what lies ahead. Your goals figure prominently in our discussions. Be prepared, we keep the questions coming! Through interviews, storyboards, and scenarios, we examine your current business processes, your existing technology environment, helping identify a potential value solution that meets your business goals.

WHAT WE DO
We collaborate with you to assess your needs

We interview and workshop, bringing in you and your key people to discuss your current needs, technical issues, security and regulation concerns, software and users—whatever is keeping your business from moving forward.

We compile research to devise a strategy that can work for you

We provide research and strategy. Our experts have prior experience in many fields: healthcare, financial, energy, retail, non-profit sector and more.

We Determine a Solution to meet your goals

We craft a value solution—a response to these discussions and interviews, mapping out a potential solution to your business goals and demands.

Define your Business Challenges and Goals
Establish your scope
2

Establish scope, define and refine

With a value solution mapped out, our Business Systems Analyst (BSA) works with you to establish the scope of your project and we help to brainstorm all aspects of the desired solution. These feature requests are captured and tracked in a Feature Priority Matrix. We further define and refine, developing user stories around the highest priority features.

WHAT WE DO
Develop user stories based on your goals

We develop user stories built around your project’s feature requests, mapping these to security requirements, regulations, and proposed technology platforms.

We work on the UI based on the user stories

We wire frame the user interface (UI) developed from user stories with guidance from our Information Architects or your own resources.

We make recommendations that match technology with your solution

Our BSA and subject experts make clear recommendations matching the right technology, systems, and user design with your solution.

3

Craft the requirements and provide detailed, honest estimates.

Working from user stories, we build a requirements document and define the level of effort needed to deliver your project’s solution. We provide you with a project schedule with estimated timelines and clearly explained costs.

WHAT WE DO
Define your solution's platform

We define your solution’s platform, whether its custom software development using Ruby on Rails or Java, leveraging Salesforce, a new website in WordPress or other proven technology platform.

We identify all the necessary parts of the solution

We identify all parts of the solution’s back end including databases, servers, web services, file storage, website hosting, security protocols, and all necessary licensing and software/hardware purchasing options.

We map out and prioritize the requirements

Our development team lead and BSA map out and prioritize requirements into development phases or sprints, marking a clear path for developers to begin work on your project.

Define the Requirements and provide estimates
Development: Balancing Efficiency and Quality
4

Development: balancing efficiency and quality

Now it’s time for our developers to get to work. We deliver your solution in phases, developing functionality and features in sprints. Our designers work from wireframes to craft the front end’s appearance and functionality. Programmers, data analysts and database architects solidify the back end components, web services and reports.

WHAT WE DO
We use best practices to deliver a quality product

Our front-end designers and developers leverage best practices and innovations in user experience (UX) and user interface (UI) design. We deliver websites that are responsive and work well on all target screens: from smartphones to desktops to kiosks.

We use modern coding techniques to build secure systems

Our programmers use modern coding techniques and follow the latest industry-accepted practices to build secure systems for your solution.

We craft powerful data solutions

Our data analysts and database experts craft your solution’s data platform; we use powerful web services with redundancy and high-availability so your solution is robust and can withstand high-user traffic scenarios.

5

Quality assurance: delivering on time and on budget.

As we complete each development sprint, we communicate with you on your project’s status. Our meetings will highlight progress, discuss any impediments or roadblocks, and track requested changes and improvements. During development and its conclusion, we develop quality assurance tests that cover all features and user stories.

WHAT WE DO
We develop test plans across all functionality

We develop test plans that trace back to user stories and features, checking for coverage across all functionality provided by the solution.

We utilize various tests to ensure the quality of our product.

Our QA testing includes system functionality tests, user interface tests, regression tests (testing previously-released features again so they are not broken by new features), smoke tests (testing across the entire platform), and aiding you in conducting user acceptance tests.

We ensure that our product is delivered on time

We coordinate the date of delivery for your solution to ensure a smooth rollout. This includes the activation of user accounts, checking all required software licenses, web site hosting, database and web service connectivity.

Quality Assurance: Delivering On Time and On Budget
Our team provides training and support beyond the delivery
6

Training and support: going beyond “live.”

Your investment and partnership with RTS Labs is part of a process that continues after your solution has been delivered and deployed. Your new solution should adapt as your business goals and requirements evolve.

WHAT WE DO
We provide training to help you maximize your yield

We can provide training, documentation, and help guides so your users can take full advantage of your new solution.

We provide technical support to ensure our product continues to function

We can provide technical support in several forms to keep your new solution functioning and to respond to reported issues.

We maintain contact to ensure your satisfaction

We believe in maintaining contact and invite you to approach RTS Labs to enhance your current solution or to tackle your next big project or requirement.

Getting Started is Easy

It starts with a conversation — no strings attached. Schedule a call to learn more about how our proven process can help you achieve your goals.

SCHEDULE A CALL