Agile Case Study #1

Solutions

RTS built several applications for this customer including:

• A customer portal for customer administration to access the other tools
• Configurable metrics dashboard for customers to track usage, availability, using internal and external data
• An alerting system to automate notifications and escalation processes
• An internal administration tool to set up alerts for the notifications
• Status boards for customers to track the availability of payment applications and services and to allow the company to communicate issues to customers