Our Process
At RTS Labs, we believe in a smarter approach to product growth. We use robust data insights and proven methods to help refine your product for maximum impact, transformation, and success. Trust our process to give your business the competitive edge it deserves!
Extraordinary Teams, Exceptional Results
Discover our comprehensive process
Goals
Our dialogue-driven approach to business challenges
At RTS Labs, conversations are where it all begins. We analyze your goals and challenges, dive deep to uncover insights, and through extensive interviews and creative storyboards, we examine your existing processes and tech environment. Our expertise helps identify top-value solutions, setting the stage for transformative growth. Let’s start the conversation and discover what’s possible, together.
We interview and workshop with you and your key people to discuss your current needs, technical issues, security and regulation concerns, software, and users—whatever is holding back your business.
We compile comprehensive research and devise a strategy customized to your business with our experts' cross-sector experience in healthcare, finance, energy, retail, non-profit sector and more.
We craft a value solution that reflects our discussions and interviews, mapping out a plan that matches your specific goals and needs.
Scope
Don't just wish it, define it
Dreaming is easy — defining it, not so much. That’s where RTS Labs comes in. Once we’ve mapped out your ideal solution, our Business Systems Analysts (BSAs) gets down to brass tacks, working with you to establish the scope of your project. We brainstorm every aspect of your vision to create a comprehensive Feature Priority Matrix, prioritizing the most critical features. From there, we refine and define your dream solution with specific user stories, ensuring we deliver on your vision, every time.
We craft compelling user stories based on your project's unique feature requests, mapping each story to your security, regulatory, and platform requirements. Our innovative approach ensures each user story is targeted and delivers value to your business.
Using state-of-the-art UI wireframes, we bring your user stories to life. Collaborating with our Agile team and your business stakeholders, we create intuitive and effective interfaces that power your product to greater success.
Our Business Systems Analysts (BSAs) and subject matter experts take responsibility for finding the best technology, systems, and design to match your unique business needs.
Requirements & Estimation
Crafting requirements to raise the bar
From Ruby on Rails to Salesforce and beyond, we take the guesswork out of platform selection. RTS Labs customizes your tech solution, leveraging proven technology platforms to power your success.
The devil is in the details, but at RTS Labs love a challenge. We leave no back-end stone unturned, including databases, servers, web services, file storage, website hosting, and security protocols.
Our expert development team maps out your requirements into development sprints, carefully prioritizing to create a clear and actionable path to success.
Development
Balancing efficiency & quality
RTS Labs' front-end designers blend the latest in UI/UX design with expert functionality and responsiveness, delivering websites that deliver on your brand promise.
Our experienced programmers use the latest coding techniques and top-level industry practices to ensure end-to-end security in your solutions.
Our data analysts and database experts propel your business forward with cutting-edge data platforms powered by powerful web services and focus on redundancy and optimized high-traffic scenarios.
Quality Assurance
Our streamlined QA process
At RTS Labs, we develop custom test plans that ensure full functionality across all features and user stories, tracing back to every step of the process.
Ensuring your success requires meticulous attention to detail, and that's exactly what our QA testing services provide. We handle everything from system functionality and user interface testing to regression and smoke tests, working to prevent errors, bugs, and anything else that might stand in the way of your solution's success.
From ensuring user accounts are activated to checking software licenses, web hosting, database connections, and more, we coordinate every aspect of delivery so you have peace of mind.
Training & support
Beyond "go live"
At RTS Labs, we know that your solution is an investment in your future, and that’s why our commitment to your success goes beyond the initial deployment. And when you need support, RTS Labs is always here, delivering the expert training and support services you need to stay competitive, reach your goals, and succeed in the long run.
We deliver not only innovative, customized solutions but also a full suite of training, documentation, and support resources to ensure your users can take full advantage of your new solution.
Technical support is at the heart of our commitment to you, with a range of options aimed at ensuring your solution stays functioning optimally.
We make it easy to stay in touch with continuous contact and a dedication to working with you on everything from enhancing your current solution to tackling your next big project or requirement.
