Preferred Legal Group -
Legal

Rewriting the Rules of Legal Work with AI

Transformed PLG's demand-letter process with AI-powered drafting automation

91%

reduction in drafting time (120 minutes to ~10 mins)

Scaleable

Throughput without hiring additional staff

Consistent

Compliant outputs across thousands of legal docs

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Overcoming Hurdles

About Preferred Legal Group

A leading personal injury law first serving clients across multiple states, PLG handles thousands of cases annually with a focus on maximizing client outcomes while maintaining the highest standards of legal excellence.

The Challenge

  • Time-Intensive Process

    120 minutes per demant letter, requiring extensive attorney time for routine documentation

  • Resource Constraints

    Growing caseload without proportional increase in attorney capacity

  • Consistency Issues

    Variations in document quality and approach across different attorneys

How RTS Labs Solved It

A comprehensive AI-powered solution that transforms legal document creating while maintaining quality and compliance

Claim & Statute Matching

Matched case details with jurisdiction-specific statutes, trained on thousands of prior cases.

Template Auto-Fill

Populated both structured fields (names, dates, damages) and narrative sections with AI-driven context.

AI-Powered Damage Estimation

Delivered precise calculations for economic and non-economic damages, backed by historical data.

Tone Refinement

Shifted letter style — aggressive, neutral, conciliatory — to match strategy.

Compliance Safeguards

Flagged missing info, outdated references, or risky language before submission.

Continuous Learning

Delivered precise calculations for economic and non-economic damages, backed by historical data.

Collaboration That Mattered

Our partnership approach ensured rapid deployment while building lasting trust with the legal team.

  • Rapid Prototyping

    Pilot delivered in weeks, not months, with immediate attorney feedback integration

  • Agile Sprints

    Iterative development with continuous attorney feedback and refinement

  • Attorney-First Design

    Built trust through transparency and attorney-centric user experience

  • Scalable Foundation

    Architected for future document types and expanding legal use cases

The Impact

The results transformed not just the workflow, but the business itself:

91% reduction in drafting time

From 120 minutes to ~10 minutes per letter

Consistent, accurate outputs

Across thousands of cases

Increased capacity without hiring

Scaling case throughput instantly

Reduced risk exposure

Through automated compliance and error checks

Strategic shift

Attorneys now spend more time on negotiations, clients, and outcomes

Client Perspective

quotes1

RTS Labs didn’t just build us an AI tool — they helped us rethink how legal work gets done. What used to take 90+ minutes now takes 10. That’s not just a time-saver, it’s a total shift in how our team operates. Their team listened, collaborated, and delivered fast. I finally feel like we’re not chasing innovation — we’re leading it.

quotes2

Jennifer Tell, CEO, Preferred Legal Group

Smart Iteration + Next Steps

Lessons Learned

  • Build trust through transparency

    Open communication about AI decision-making increased attorney addoption

  • Feedback loops drive adoption

    Continuous attorney input improved both system performance and user satisfaction

  • Scalability enables expansion

    Flexible architecture supports additional document types and use cases

The Challenge

  • AI copilots for litigation strategy

    Expanding AI assistance to case strategy and outcome prediction

  • Real-time document generation

    Dynamic document creation during client consultations and depositions

  • Cross-practice area expansion

    Extending AI capabilities to additional legal practice areas

Ready to Transform Your Legal Work?

Let's start a conversation.