PLG’s streamlined approach enables organizations and individuals to trust their legal matters to a reliable partner capable of meeting today’s rigorous demands with AI
Preferred Legal Group (PLG), a high-volume legal services provider
Drafting 5,000–10,000 demand letters monthly, each taking up to two hours
Drafting cut to ~10 minutes, improving consistency, scaling case throughput, and freeing attorneys for strategy and clients.
RTS Labs built an AI-powered drafting platform that combines natural language processing, legal reasoning, damage estimation, and compliance.
Preferred Legal Group (PLG) is a leading high-volume legal services provider known for delivering rapid, scalable, and compliance-focused legal solutions to a diverse range of clients. Leveraging advanced processes and a dedicated team of experienced legal professionals, PLG efficiently manages large caseloads while upholding exceptional quality and responsiveness.
For Preferred Legal Group, demand letters were the engine of the business — but also its biggest drag. Each one required attorneys to dig through intake forms, extract facts, research statutes, calculate damages, and craft persuasive arguments. With thousands due each month, the process became:
PLG didn’t just want efficiency. They wanted a new way of working — a way to free their attorneys from paperwork so they could focus on winning cases.
Matched case details with jurisdiction-specific statutes, trained on thousands of prior cases.
Populated both structured fields (names, dates, damages) and narrative sections with AI-driven context.
Delivered precise calculations for economic and non-economic damages, backed by historical data.
Shifted letter style — aggressive, neutral, conciliatory — to match strategy.
Flagged missing info, outdated references, or risky language before submission.
Improved accuracy with each attorney’s edits and feedback.
Technology was only half the story. The success came from how RTS Labs and PLG worked together.
This was a partnership, not just a project — aligning innovation to PLG’s culture and long-term vision.
The results transformed not just the workflow, but the business itself:
From 120 minutes to ~10 minutes per letter
Across thousands of cases
Scaling case throughput instantly
Through automated compliance and error checks
Attorneys now spend more time on negotiations, clients, and outcomes
RTS Labs didn’t just build us an AI tool — they helped us rethink how legal work gets done. What used to take 90+ minutes now takes 10. That’s not just a time-saver, it’s a total shift in how our team operates. Their team listened, collaborated, and delivered fast. I finally feel like we’re not chasing innovation — we’re leading it.
— Jennifer Tell, CEO, Preferred Legal Group
With demand letters transformed, PLG and RTS Labs are now exploring AI copilots for litigation strategy and real-time document generation.
The goal: create a future where legal professionals spend less time writing documents and more time winning cases.